College ALC Support

FREQUENTLY ASKED QUESTIONS

Getting Started

How do I create a user account?

Where do I get the registration code?

I have several e-mail addresses. Which one should I register with College ALC?

I can't get past the first registration webpage. What should I do?

What is the "groups" button?

Taking the College ALC Course

What are the system requirements for the site?

I logged in successfully, what should I do now?

I'm trying to launch the lesson by clicking on the Go button and a page appears saying Courseware Blocked. What happened?

When I start taking lessons, can I stop and come back later?

I finished a survey/lesson, but my status is unchanged. Why is that?

Passwords

I can't remember my password, what should I do?

How do I change my password if I am able to log into my account?

Certificate of Completion

I finished the College ALC course, now how do I see and print my certificate?

Getting Started

How do I create a user account?

To create an account with a College Alc site, please follow these instructions:

  1. Enter the link provided by your school into your browser. Note: these sites do not use “www.”
  2. From the homepage, click on the Don't have a password? Click here link. It is located beneath the login.
  3. Enter the required information into the registration form. It is recommended that you use your school email address when registering. NOTE: Usernames and passwords are case sensitive, For example johnq@email.com is considered different than JohnQ@email.com. Please remember to note how you entered this information into the form.
  4. At the bottom, you will be asked to provide a School Registration Code. This a unique code that is sent to you by your school.
  5. Click the “Register” button to continue.

Where do I get the registration code?

 

 

The registration code is provided by your school’s administrator. It should have been included with the communication you received from the school regarding College Alc. If not, please contact your school’s student affairs department or health department.

I have several e-mail addresses. Which one should I register with College ALC?

Unless you have been instructed differently by your school, use your school e-mail address as the username.

 I can't get past the first registration webpage. What should I do?

Go through the form and make sure all the required information has been completed accurately. Make sure you have entered the correct Registration Code. If you checked to make sure all the information is complete and accurate, submit a help request for more details.

What is the "groups" button?

If your school organizes students by groups (athletes, Greeks, etc.), you may be asked to complete a 2nd registration page. Enter up to three groups that you might belong to according to the school's directions.

 Taking the College ALC Course

 What are the system requirements for the site?

To start taking the College ALC course, please follow these instructions:

  1. Browser: For PC users, use Internet Explorer 6.0 Service Pack 2 or higher. For Mac users, use Safari 1.2 or higher.
  2. Plug ins: Macromedia Flash Player 8 or higher. (Download the latest version here)
  3. Popup Blockers: Turn off ALL popup blockers in your browser as well as any search engine pop-up blockers (e.g., Yahoo) and any virus scan software (e.g., McAfee).
  4. Visit your school's College ALC site.
  5. If you are a new user, click on Don't have a password? Click here. Complete the registration form using your email address as your username. Click on the Register button. NOTE: Usernames and passwords are case sensitive, For example johnq@email.com is considered different than JohnQ@email.com. Please remember to note how you wrote it into the form.

I logged in successfully, what should I do now?

  1. If asked, select the College ALC course for your school from a list.
  2. After you're enrolled, click on the Go button to view the lessons.
  3. You will then be brought to a page where you can access the surveys and course lessons.
  4. Survey 1 should launch automatically. Close the window when you have completed it.
  5. After completing the survey, proceed to Lesson 1.

 

I'm trying to launch the lessons, but nothing is happening.

 

This usually happens when you still have a popup-blocker active on your PC. The College ALC lessons open in a new browser window, which triggers popup-blockers preventing the lesson from displaying. Check to make sure all popup-blockers are turned off or set to allow popups from the College ALC site. It's common for computers to run several popup-blockers simultaneously. If you tried turning off a popup-blocker but still have trouble with the lesson, there may be another popup blocker active on your PC. Popup-blockers may run as separate programs in the background or embedded in your browser, search toolbar, or security software. If any of these programs exist on your computer, check their settings to see if a popup-blocker is active. In any case where you find an instance of a popup-blocker, turn it off or change its settings to allow popups for the College ALC site.

When I start taking lessons, can I stop and come back later?

Yes, depending on the exact point where you exited the lesson, the lesson should automatically remember where you left off (also provided you have closed out of the lesson properly). To close and exit the lesson, click on the Exit button in the bottom left and wait until the "Processing Data...Please Wait" message completes. NOTE: Do not exit the lesson during a quiz or a test.

I finished a survey/lesson, but my status is unchanged. Why is that?

There may have been a break in the Internet connection, try refreshing your screen (click the "F5" key) or log out of the course and log back in. If you are using Safari, please try changing to a different internet browser (ie Firefox or Chrome).  If you can't continue on in the course, submit a help request here.

Passwords

I can't remember my password, what should I do?

To retrieve a password, click on the “I forgot my password” link below the login fields. On the next page, enter your e-mail address and your password will be sent to your e-mail address. If the username/email address doesn't work, check the spelling to see if the capitals and lower-case letters match exactly to how it was set up in the site. In case you can't remember, try several combinations and if you can't get it to rest, submit a help request here.

 

How do I change my password if I am able to log into my account?

To change your password while you're logged in, click on the "My Account Information" link at the top of the page. Then enter a new password and click "Save Changes". Then click "Cancel" to go back to the course view.

 Certificate of Completion

I finished the College ALC course, now how do I see and print my certificate?

Your certificate can be accessed on the bottom of the lessons launch page. It will be available once you have completed all required portions of the course.